Improve Customer Satisfaction Finally, employee monitoring can help improve customer satisfaction. By tracking employee activities and performance, organizations can identify and address issues that may be impacting customer satisfaction, such…

Chatbots are often the first support interaction customers have with a business, greeting and engaging with them in a friendly, convenient way. Until recently, there were two main types of…

Tata CLiQ, an omnichannel marketplace, assigned its SEO mandate to Social Beat. “Shoppers, e-commerce or otherwise, continue to heavily rely on search and discovery throughout their shopping journey, be it…

E-commerce behemoths Flipkart and Amazon are neck and neck on most fronts. But one arena where Flipkart has been a non-starter is in building a loyal subscriber base, as Amazon…

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This has been the stance of Google for some time now. In November 2022, Duy Nguyen, a member of Google’s Search Quality team, said “backlinks as a signal has a lot less…

CoinDCX has announced that it is expanding its self-custody wallet service named Okto outside of India to other international locations. To do so, the Indian crypto exchange has stitched its…

Establishes an effective and streamlined communication channel Everyone is aware that you are required to interact seamlessly with different members of your team for fixing the issues you face during…

As technological shifts become more critical, people in leadership roles need to take decisions on an urgent basis. That also means that they need to upskill their own learning to…

2023 has been the breakout year in the timeline of AI-powered chatbots. ChatGPT took the world by storm at the end of 2022, and since then nothing has stayed the same. It…