Streamline service with routing and triage

Chatbots can deflect simple tasks and customer queries, but sometimes a human agent should be involved. With AI, bots can collect important information at the beginning of an interaction—using routing and intelligence to get the conversation to the best agent based on skill, availability, capacity, and issue priority. These seamless handoffs from chatbots to agents can help streamline service, save time, and enhance the customer experience.

Email us: contact@neptunesolution.in

Call:  0172-4102740, +91-9780373638, 7495055288 for more details.

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Office address:  Sector 34-A, SCO 156-157, second floor, Near Verka Corporate Office, Chandigarh – 160022