“If the bank sees that their employee did the fraud, they may punish the employee, suspend them, and work with the police employee tracking software for more inquiry. Regarding whether or not the customer will get money back, it depends on what the inquiry finds, and the respective bank’s rules say. Some banks may pay or fix the damage for the customers, while others may wait for the police inquiry to finish before doing anything else. Banks usually insure themselves against employee fraud,” says Sheetal R Bhardwaj, executive board  employee tracking software member of the Association of Certified Financial Crime Specialists (ACFCS) in Dubai, UAE. She is also the head of compliance for a UAE based bank.

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