“In my experience spanning over several decades, I have seen several cases where bank employees colluded with third parties like hospital staff, loan aggregators, and others to defraud customers of their hard-earned money. In some cases, the bank employee tracking software  co-operated without us passing any order, but in other cases we had to pass an order and then only the bank complied with it. We urge consumers to come forward to the commission and file a complaint if they think any bank provided a deficient service or its employees employee tracking software  defrauded them,” says Vijay Kumar Makyam, Member- District Consumer Disputes Redressal Commission, Medak at Sangareddy, Telangana.

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