Chatbots are often the first support interaction customers have with a business, greeting and engaging with them in a friendly, convenient way. Until recently, there were two main types of bots:
- Rule-based, or decision-tree chatbots, are easy to set up and provide a high level of customer service, responding to questions with predetermined answers.
- AI chatbots use natural language processing (NLP) or machine learning to understand customer requests and improve with each interaction. #AIChatbot #artificialintelligence #AI
Provide fast, 24/7 customer service
Customers want fast and easy service, even during peak hours. When bots step in to handle the first interaction, they eliminate wait times with instant support. Because chatbots never sleep, they can provide global, 24/7 support at the most convenient time for the customer, even when agents are offline. #AIChatbot
Photobucket, a media hosting service, uses chatbots to provide 24/7 support to international customers who might need help outside of regular business hours. With bots, customers can find information on their own or get answers to FAQs in minutes. Since implementing a chatbot, Photobucket has seen a three percent increase in CSAT and improved first resolution time by 17 percent.
Email us: contact@neptunesolution.in
Call: 0172-4102740, +91-9780373638, 7495055288 for more details.
Visit us: www.neptunesolution.in
Office address: Sector 34-A, SCO 156-157, second floor, Near Verka Corporate Office, Chandigarh – 16002