Collect customer feedback

You can program chatbots to ask for customer feedback at the end of an interaction. The bot can send a single survey question in the chat to ask how the support interaction went. Ai The customer can select a rating from one to five, with an option to include a written response for additional comments.

To encourage feedback, chatbots can be programmed to offer incentives—like discount codes or special offers—in exchange for survey participation. Companies can also search and analyze chatbot conversation logs to identify problems, frequently asked questions, and popular products and features.

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