Self-Service Portals: Simplifying Customer Interactions
Self-service portals are websites or applications that allow customers to perform tasks and access information without the involvement of company employees. Through such portals, customers can place orders, check order statuses, update personal information, get answers to frequently asked questions, and much more.
Self-service portals facilitate customer interactions by providing quick and easy access to information and services. Customers can perform tasks at their own convenience and from any device, which increases their satisfaction and brand loyalty. Additionally, self-service portals allow the reduction of customer service costs by decreasing the number of interactions with employees and increasing process automation.
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