Boost customer engagement

According to our CX Trends Report, 71 percent of customers believe AI and chatbots help them get faster replies. But getting quick service is just the tip of the iceberg. Chatbots can be an important tool to increase customer engagement and interactions in the following ways:

• Sending proactive messages about order statuses, tracking numbers, or payment issues
• Collecting customer feedback after an interaction or resolved issue
• Engaging in real time or holding asynchronous conversations across channels, meeting the customer where they are
• Sending reminders and appointment confirmations
• Customizing messaging to match your brand’s voice and tone

Chatbots can provide a deep level of personalization, prompting customers to engage with products or services that may interest them based on their behaviors and preferences. They also use rich messaging types—like carousels, forms, emojis and gifs, images, and embedded apps—to enhance customer interactions and make customer self-service more helpful.

Email us: contact@neptunesolution.in

Call:  0172-4102740, +91-9780373638, 7495055288 for more details.

Visit us: www.neptunesolution.in

Office address:  Sector 34-A, SCO 156-157, second floor, Near Verka Corporate Office, Chandigarh – 160022