In our previous report, we’ve covered the slim time gap between the September 2023 Helpful Content Update and the rollouts of October 2023 core and Spam updates. This indicates a major…

In response to rapid AI advancements, Apple is set to plough $1 billion annually into the development of competing solutions. Executives at Apple have reportedly expressed concerns about falling behind competitors, particularly in the…

Bottomline Employee monitoring system helps in generating real-time productivity reports to measure the overall growth. This software is the finest platform for all businesses to scale the field employee’s performance…

Detect customer intent for added context Advanced bots powered with AI can understand intent and customer sentiment based on phrasing and language. In reference to AI, these terms mean: Customer intent: AI can…

Self-Service Portals: Simplifying Customer Interactions Self-service portals are websites or applications that allow customers to perform tasks and access information without the involvement of company employees. Through such portals, customers…

It’s that time of the year again when many of us are looking for the best deals on a new fridge or TV, or to stock up on supplies at…

As technological shifts become more critical, people in leadership roles need to take decisions on an urgent basis. That also means that they need to upskill their own learning to…

Finally, Next.js 14 introduces some metadata improvements. Before web page content can be streamed from the server, important metadata about the viewport, color scheme, and theme first must be sent…

While time tracking can be beneficial to many businesses, there are still some disadvantages that need to be considered when deciding if implementing time tracking in your workplace is the…

Reduce customer requests Chatbots intercept and deflect potential tickets, easing agents’ workloads. They handle repetitive tasks, respond to general questions, and offer self-service options, helping customers find the answers they…