Detect customer intent for added context Advanced bots powered with AI can understand intent and customer sentiment based on phrasing and language. In reference to AI, these terms mean: Customer intent: AI can…

Self-Service Portals: Simplifying Customer Interactions Self-service portals are websites or applications that allow customers to perform tasks and access information without the involvement of company employees. Through such portals, customers…

It’s that time of the year again when many of us are looking for the best deals on a new fridge or TV, or to stock up on supplies at…

As technological shifts become more critical, people in leadership roles need to take decisions on an urgent basis. That also means that they need to upskill their own learning to…

Finally, Next.js 14 introduces some metadata improvements. Before web page content can be streamed from the server, important metadata about the viewport, color scheme, and theme first must be sent…

While time tracking can be beneficial to many businesses, there are still some disadvantages that need to be considered when deciding if implementing time tracking in your workplace is the…

Reduce customer requests Chatbots intercept and deflect potential tickets, easing agents’ workloads. They handle repetitive tasks, respond to general questions, and offer self-service options, helping customers find the answers they…

Today’s app economy is crowded and competitive, yet there are 255 billion downloads per year and that’s only set to get higher. The advances of other platforms, ranging from CTV to alternative…

The pandemic has brought about notable shifts across industries, and the case has been no different for marketing. Today, digital marketing has become a crucial aspect in order to acquire…

While links are not in the top three, it’s still a ranking signal. But since Google’s algorithms have evolved so much and become more intelligent with hundreds of signals to…