{"id":2591,"date":"2023-11-02T06:24:12","date_gmt":"2023-11-02T06:24:12","guid":{"rendered":"https:\/\/neptunesolution.in\/blog\/?p=2591"},"modified":"2023-11-02T06:24:12","modified_gmt":"2023-11-02T06:24:12","slug":"ai-chatbot-integration-10","status":"publish","type":"post","link":"https:\/\/neptunesolution.in\/blog\/2023\/11\/02\/ai-chatbot-integration-10\/","title":{"rendered":"AI Chatbot Integration"},"content":{"rendered":"\n

Detect customer intent for added context<\/h3>\n\n\n\n

Advanced bots powered with AI can understand<\/a><\/strong> intent and\u00a0customer sentiment\u00a0based on phrasing and language. In reference to AI,<\/a><\/strong> these terms mean:<\/p>\n\n\n\n

Customer intent:<\/strong>\u00a0AI can detect the customer\u2019s needs, like what their question is about.
Customer sentiment:<\/strong>\u00a0AI can detect if the message is positive<\/a><\/strong>, negative, or neutral.<\/p>\n\n\n\n

AI can pass these details to the agent, giving them additional context that helps them determine how to handle an interaction after handoff. The agent can also use these customer insights to personalize messaging and avoid future escalations.<\/p>\n\n\n\n

Email us:<\/strong> contact@neptunesolution.in<\/a><\/p>\n\n\n\n

Call:<\/strong>  0172-4102740, +91-9780373638, 7495055288 for more details.<\/p>\n\n\n\n

Visit us:<\/strong> www.neptunesolution.in<\/a><\/p>\n\n\n\n

Office address:<\/strong>  Sector 34-A, SCO 156-157, second floor, Near Verka Corporate Office, Chandigarh \u2013 160022<\/p>\n","protected":false},"excerpt":{"rendered":"

Detect customer intent for added context Advanced bots powered with AI can understand intent and\u00a0customer sentiment\u00a0based on phrasing and language. In reference to AI, these terms mean: Customer intent:\u00a0AI can detect the customer\u2019s needs, like what their question is about.Customer sentiment:\u00a0AI can detect if the message is positive, negative, or neutral. AI can pass these […]<\/p>\n","protected":false},"author":1,"featured_media":2592,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2591","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-top-it-company-in-chandigarh-mohali-and-panchkula"],"_links":{"self":[{"href":"https:\/\/neptunesolution.in\/blog\/wp-json\/wp\/v2\/posts\/2591","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/neptunesolution.in\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/neptunesolution.in\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/neptunesolution.in\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/neptunesolution.in\/blog\/wp-json\/wp\/v2\/comments?post=2591"}],"version-history":[{"count":1,"href":"https:\/\/neptunesolution.in\/blog\/wp-json\/wp\/v2\/posts\/2591\/revisions"}],"predecessor-version":[{"id":2593,"href":"https:\/\/neptunesolution.in\/blog\/wp-json\/wp\/v2\/posts\/2591\/revisions\/2593"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/neptunesolution.in\/blog\/wp-json\/wp\/v2\/media\/2592"}],"wp:attachment":[{"href":"https:\/\/neptunesolution.in\/blog\/wp-json\/wp\/v2\/media?parent=2591"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/neptunesolution.in\/blog\/wp-json\/wp\/v2\/categories?post=2591"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/neptunesolution.in\/blog\/wp-json\/wp\/v2\/tags?post=2591"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}